In case of any issues, Kendis support team will be able to help you.

Support Channels for Kendis Cloud

  • Live Chat Support: There is chat icon at bottom right corner of your screen. You can reach out to the live chat support team for any questions or issues.
  • Via Email: Address of our support inbox is support@kendis.io

What to include in the Ticket

It's very important to be precise about the issue you are facing, as it will help our teams to identify the issue faster and thus the turn around time will be much quicker for you. So include following details

  • Describe the issue
  • Additional Details (Kind of mandatory)
  • Name of your board
  • Type of board (Jira, AzureDevOps, TFS)
  • If it's some user specific, email of the user
  • Not mandatory but good to have
  • Screenshots to describe the problem.

Support Channels for Kendis Self-Hosted

If your URL for Kendis is not like https://<company>.kendis.io then you are using self-hosted Kendis.

  • Via Email: Address of our support inbox is support@kendis.io
  • Live chat is not available in their local instance. However, if you visit Kendis website at www.kendis.io then you can also discuss with our live chat support team.
  • Please mention that you are using "Kendis Self-Hosted" and tell your orgnization name. You don't need to share your URL of Kendis, as it's your internal URL.

What to include in the Ticket

It's very important to be precise about the issue you are facing, as it will help our teams to identify the issue faster and thus the turn around time will be much quicker for you. So include following details

  • Describe the issue
  • Additional Details (Kind of mandatory)
  • Name of your board
  • Type of board (Jira, AzureDevOps, TFS)
  • If it's some user specific, email of the user
  • Not mandatory but good to have
  • Screenshots to describe the problem.
  • Additionally, you can turn on the "debug" flag and then take the logs. Perhaps it's better first have the interaction with the support team and if they ask for the logs, then you can provide the logs. (Logs don't have any user or company specific contents, it's only the system calls and responses).
  • This article explains, how to get the logs

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